The banks are offering Financial Assistance Packages to customers who are suffering financial hardship as a result of the COVID-19 (coronavirus) pandemic.
These assistance packages vary from bank to bank and can include:
• Home Loan & Business Loan Repayments paused for 3 – 6 Months
• Home Loan & Business Loan Repayments switched to Interest Only
• Pausing Repayments on Credit Cards, Car Loans & Personal Loans
Frequently Asked Questions
Q: How can I apply for Financial Assistance ?
A: Contact your bank directly via telephone or you can apply online via your Internet Banking Platform.
Q: Can DPF Mortgage Specialists provide a list of the banks contact telephone numbers & links for online requests for financial assistance ?
A: Yes … Below is the list of the banks contact details to request financial assistance
Q: Will the bank continue to charge interest on my Home Loan / Business Loan during the repayment holiday ?
A: Yes … Banks may extend the loan term to accommodate the interest or may require other arrangements (Please check with your bank).
Q: Will asking for Financial Assistance have a negative effect on my Credit Score ?
A: The banks acknowledge the Pandemic is outside the borrowers control & have advised a request for financial assistance will NOT have a negative impact on your credit history if you who make arrangements with your bank and remain with these arrangements.
Please be assured the DPF Mortgage Specialists team are here to help you as now, more than ever, we know our clients need to have access to experienced specialists who can provide them with the information they need and source the best options to help them through these challenging times.
If you have any questions or require any assistance please do not hesitate to call or click on CONTACT US
Stay safe & well.
| Bank | Link for Online Request Form | Telephone |
| CBA | CBA Online Request | 13 30 95 |
| Westpac | Westpac Online Request | 13 20 32 |
| NAB | NAB Online Request | 1300 683 106 |
| ANZ | ANZ Online Request | 1800 252 845 |
| Macquarie | Macquarie Online Request | 1300 363 330 |
| BankWest | BankWest Online Request | 1300 769 173 |
| St George | St George Online Request | 1300 303 110 |
| Suncorp | N/A | 13 11 55 |
| Heritage | N/A | 13 14 22 |
| ING | N/A | 1300 349 166 |
| Bank Australia | N/A | 13 28 88 |
| BOQ | N/A | 1300 557 272 |
| Citibank | Citibank Online Request | 1800 722 879 |
| ME Bank | N/A | 13 15 63 |
| My State | N/A | 13 80 01 |
| QBank | N/A | 13 77 28 |
| Teachers Mutual | N/A | 1800 862 265 |
